Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Professional

Normale prijs
Normale prijs
Delivery : Within 24 hours of order placement.

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User subscription that includes Dynamics 365 Customer Service Professional

Partially Included
Not included
Dynamics 365 Customer Service Professional
Office apps
Office apps empower your employees to create, collaborate, and share work wherever they are, on any device.
 Included apps
    Office Online 
Web versions of Outlook, Word, Excel, PowerPoint, and OneNote
      Project Online Essential 
Project team member collaboration in the cloud, via web browser or mobile.
        Team member collaboration 
Team members can update task status, share documents, and communicate on projects.
Submit timesheets to capture project and non-project time spent for payroll, invoicing, and other business purposes.
Collaboration and Communication
Connect your organization with professional online meetings, business-class email, instant messaging, and in-app file sharing.
 Included apps
Do more wherever you are with secure access, sharing, and file storage.
Plan 2
        Storage Unlimited personal cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users.
        File sharing 
Share files securely inside or outside your organization and control who can see and edit each file.
        Data-loss prevention 
Advanced data-loss prevention to identify, monitor, and protect sensitive information
        In-place holds 
In-Place Holds to preserve deleted and edited documents for eDiscovery
        Offline files 
Sync local copies of files or folders for offline viewing and editing on Mac or PC
Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.
Plan 2
        Automate work 
Automate business processes with alerts and workflows.
Only available for Private Site Collections. A catalog is a library or list that is shared across other sites and site collections.
        Category page and catalogue item page 
Only available for Private Site Collections. Category pages and catalog item pages are page layouts that you can use for catalog content that you want to display consistently across your site.
        Communication sites 
Broadly share and communicate your group's message across the organization with beautiful, dynamic communication sites.
        Content management 
Organize and manage content in libraries and lists with metadata, records management, and retention policies.
        Cross-Site Publishing 
Only available for Private Site Collections. Cross-site publishing is a publishing method. It lets you create and maintain content in one or more authoring site collections and publish that content across one or more publishing site collections using Search Web Parts.
        DLP capabilities 
Use advanced DLP capabilities to identify, monitor, and protect sensitive information
Find content in electronic format for litigation or audit scenarios
        In-place hold 
Use In-Place Holds to programmatically preserve content from deletion or edit
Inform and engage your organization with intranets and sites to tell your story, announce your news, share resources, streamline processes, and engage people.
Customize your enterprise search and results with enhanced features to surface resources across Office 365.
        Team sites 
Provide a place for your team to organize and collaborate on content, data, and news to stay on the same page.
        Mobile access to intranets, team sites and content Access intranets, team sites and content with the SharePoint mobile app for Android™, iOS® and Windows and OneDrive mobile apps for Android, iOS and Windows.
Business apps
Boost employee productivity with apps that help your organization automate processes, plan and track projects, create workflows, and more.
 Included apps
Create automated workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more
Flow for Dynamics 365
        Automated workflows Unlimites
        Runs per month Per user, aggregated across all users in the company.
        Flow frequency 5 Minutes
        Mobile access to Flow
Create flows from thousands of templates available in the public gallery
        Public publishing 
Publish flows to the public gallery
        Connect Flow to cloud-based services 
Connect to Office 365, Dynamics 365, Azure SQL, and other Microsoft services. Also connect to common cloud-based services like Twitter and WordPress using standard connectors.
        On-premises connectors from Flow 
Access on-premises data using on-premises data gateway
        Create custom connectors for Flow 
Create custom connectors to connect to your own systems (per user)
        Shared flow ownership
Easily build the business apps you need and extend or customize the apps you already use.
Plan 2
        Collaborate with co-workers on apps
        Create environments to deploy your apps, flows and database (per user) 
The speed at which we do business, and the number of channels we're using to do it, are both rapidly increasing. Employees and customers have a wide array of choices when it comes to communicating, and social media channels are key components of the customer journey as customers connect with your brand, your employees, and each other.
        Create model driven apps Unlimited
        Easily share apps with your organization using AppSource
        Establish company policies regarding the usage of different connections and apps
        Run apps in a browser or PowerApps mobile for iOS and Android
        Run apps offline Basic for canvas apps
        Run canvas apps in context of Office 365
        Run model driven apps in context of Dynamics 365 and Common Data Service for Apps Unlimited
        Supports data policies established by the Office 365 administrator
        Access to Dynamics 365 restricted entities --
        Create and run canvas apps using common data service for apps 
Common Data Service (CDS) for Apps lets you securely store and manage data that's used by business applications.
        Create and run model-driven apps using Common Data Service for Apps --
        Create and use entities with Business Rules and async workflows --
        Create and use entities with code add-ins --
        Create and use entities with real-time workflows --
        Create databases in Common Data Service for Apps (per user) --
        Model your data in Common Data Service for Apps --
        Access to Dynamics 365 app APIs --
        Create and share apps
        Run apps
        Connect PowerApps to cloud-based services 
Connect to Office 365, Dynamics 365, Azure SQL, and other Microsoft services. Also connect to common cloud-based services like Twitter and WordPress using standard connectors.
        PowerApps premium connectors 
Connect to line of business services like Salesforce and Oracle using premium connectors
        Create custom connectors for PowerApps 
Create custom connectors to connect to your own systems (per user)
 Included apps
       Dynamics 365 for Customer Service 
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
        Leads (creation only)
        Unlimited named users
        Case management
        Knowledge managemente 
Knowledge articles can address any number of issues your customers encounter while using your organization's product or services. Types of Knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more. Use the rich text editor to create knowledge articles, format your content or embed videos and images.
        Social customer caree 
Enable service reps to engage with customers via social media by adding and sharing social profiles and streams.
Portal capabilities for Dynamics 365 brings qualified expertise in web engagement and CMS frameworks with an integrated bundle of web portal solutions that add sophisticated content management, knowledge and case management, opportunity management, membership, profile, and self-service capabilities to Dynamics 365. Use portals to set up an interactive, web-based sales, services, support, and social engagement application platform to engage with communities, manage portal content, and empower your channel partners.
For more information, please refer to Dynamics 365 Licensing Guide
        Feedback and survey (VoC)e 
Create and send surveys to your customers to receive their valuable feedback about your products or services. The customers can take your surveys on a phone, tablet, or computer. With Voice of the Customer for Dynamics 365, you create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. You can see your customer's feedback history as you work on a sales prospect (lead) or resolve a service case. When a customer completes a survey, leads can be created automatically based on the feedback.
        Unified service desk 
Unified Service Desk provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Dynamics 365. You can aggregate customer information from different areas in Dynamics 365 into an integrated desktop that provides a 360٠ view of the customer interactions. This gives your customer service agents immediate access to business-critical information so they can quickly engage with customers and address queries and issues.
        Dynamics 365 for Customer service embedded intelligencee 
Embedded intelligence is a suite of features which continuously analyze the vast collection of customer-interaction data already stored in your Dynamics 365 and Microsoft Exchange databases, to help you better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward.
        Service gamificaton --