Dynamics 365 Customer Engagement Plan Trial

Dynamics 365 Customer Engagement Plan Trial

Normale prijs
€0.00
Aanbiedingsprijs
€0.00
Normale prijs
Uitverkocht
Eenheidsprijs
per 
Delivery : Within 24 hours of order placement.

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User subscription that includes Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Team Members, Enterprise edition

Included
Partially Included
Not included
Dynamics 365 Customer Engagement Plan Trial
Office apps
Office apps empower your employees to create, collaborate, and share work wherever they are, on any device.
 Included apps
    Office Online 
Web versions of Outlook, Word, Excel, PowerPoint, and OneNote
     Project 
Fully installed, up-to-date Project desktop application. One license covers up to 5 PCs per user.
      Project Online Essential 
Project team member collaboration in the cloud, via web browser or mobile.
        Team member collaboration 
Team members can update task status, share documents, and communicate on projects.
        Timesheets 
Submit timesheets to capture project and non-project time spent for payroll, invoicing, and other business purposes.
      Project Online 
Keep your projects, resources, and teams organized and on track. Easily and efficiently plan projects, track status, and collaborate with others from virtually anywhere.
        Ensure optimal allocation of resources across projects 
Project online premium only
        Manage demand by capturing and evaluating project ideas from anywhere in the organization through a standardized process 
Project online premium only
        Use advanced analytics to choose project proposals that best align with strategic goals and honor constraints 
Project online premium only
        Use out-of-the-box portfolio reports to gain portfolio performance insights 
Project online premium only
        Plan projects with familiar scheduling tools like Gantt charts and built-in customizable templates to get you started
        Track and monitor project health including everything from burndown charts to financials
        Save your projects to the cloud for ease of access and seamless collaboration with your team
        Assign resources to project tasks and request and lock in resources
Collaboration and Communication
Connect your organization with professional online meetings, business-class email, instant messaging, and in-app file sharing.
 Included apps
       OneDrive 
Do more wherever you are with secure access, sharing, and file storage.
Plan 2
        Storage Unlimited personal cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users.
        File sharing 
Share files securely inside or outside your organization and control who can see and edit each file.
        Data-loss prevention 
Advanced data-loss prevention to identify, monitor, and protect sensitive information
        In-place holds 
In-Place Holds to preserve deleted and edited documents for eDiscovery
        Offline files 
Sync local copies of files or folders for offline viewing and editing on Mac or PC
       SharePoint 
Share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization.
Plan 2
        Automate work 
Automate business processes with alerts and workflows.
        Catalogue 
Only available for Private Site Collections. A catalog is a library or list that is shared across other sites and site collections.
        Category page and catalogue item page 
Only available for Private Site Collections. Category pages and catalog item pages are page layouts that you can use for catalog content that you want to display consistently across your site.
        Communication sites 
Broadly share and communicate your group's message across the organization with beautiful, dynamic communication sites.
        Content management 
Organize and manage content in libraries and lists with metadata, records management, and retention policies.
        Cross-Site Publishing 
Only available for Private Site Collections. Cross-site publishing is a publishing method. It lets you create and maintain content in one or more authoring site collections and publish that content across one or more publishing site collections using Search Web Parts.
        DLP capabilities 
Use advanced DLP capabilities to identify, monitor, and protect sensitive information
        eDiscovery 
Find content in electronic format for litigation or audit scenarios
        In-place hold 
Use In-Place Holds to programmatically preserve content from deletion or edit
        Intranets 
Inform and engage your organization with intranets and sites to tell your story, announce your news, share resources, streamline processes, and engage people.
        Search 
Customize your enterprise search and results with enhanced features to surface resources across Office 365.
        Team sites 
Provide a place for your team to organize and collaborate on content, data, and news to stay on the same page.
        Mobile access to intranets, team sites and content Access intranets, team sites and content with the SharePoint mobile app for Android™, iOS® and Windows and OneDrive mobile apps for Android, iOS and Windows.
Business apps
Boost employee productivity with apps that help your organization automate processes, plan and track projects, create workflows, and more.
 Included apps
       Flow 
Create automated workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more
Flow for Office 365 Plan 2
        Automated workflows Unlimites
        Runs per month Per user, aggregated across all users in the company.
        Flow frequency 1 Minutes
        Mobile access to Flow
        Templates 
Create flows from thousands of templates available in the public gallery
        Public publishing 
Publish flows to the public gallery
        Multi-stage processes
        Connect Flow to cloud-based services 
Connect to Office 365, Dynamics 365, Azure SQL, and other Microsoft services. Also connect to common cloud-based services like Twitter and WordPress using standard connectors.
        Flow premium connectors 
Connect to line of business services like Salesforce and Oracle using premium connectors
        On-premises connectors from Flow 
Access on-premises data using on-premises data gateway
        Create custom connectors for Flow 
Create custom connectors to connect to your own systems (per user)
Unlimited
        Create flow environments 2
        Shared flow ownership
        View usage
        Environment policies
       PowerApps 
Easily build the business apps you need and extend or customize the apps you already use.
Plan 2
        Collaborate with co-workers on apps
        Create environments to deploy your apps, flows and database (per user) 
The speed at which we do business, and the number of channels we're using to do it, are both rapidly increasing. Employees and customers have a wide array of choices when it comes to communicating, and social media channels are key components of the customer journey as customers connect with your brand, your employees, and each other.
2
        Create model driven apps Unlimited
        Easily share apps with your organization using AppSource
        Establish company policies regarding the usage of different connections and apps
        Run apps in a browser or PowerApps mobile for iOS and Android
        Run apps offline Basic for canvas apps
        Run canvas apps in context of Office 365
        Run model driven apps in context of Dynamics 365 and Common Data Service for Apps Unlimited
        Supports data policies established by the Office 365 administrator
        Access to Dynamics 365 restricted entities --
        Create and run canvas apps using common data service for apps 
Common Data Service (CDS) for Apps lets you securely store and manage data that's used by business applications.
--
        Create and run model-driven apps using Common Data Service for Apps --
        Create and use entities with Business Rules and async workflows --
        Create and use entities with code add-ins --
        Create and use entities with real-time workflows --
        Create databases in Common Data Service for Apps (per user) --
        Model your data in Common Data Service for Apps --
        Access to Dynamics 365 app APIs --
        Create and share apps
        Run apps
        Connect PowerApps to cloud-based services 
Connect to Office 365, Dynamics 365, Azure SQL, and other Microsoft services. Also connect to common cloud-based services like Twitter and WordPress using standard connectors.
        PowerApps premium connectors 
Connect to line of business services like Salesforce and Oracle using premium connectors
        Create custom connectors for PowerApps 
Create custom connectors to connect to your own systems (per user)
Unlimited
Dynamics
 Included apps
       Dynamics 365 for Sales 
Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.
Enterprise
        Lead and opportunity management
        Marketing lists, sales campaigns
        Products, price lists
        Quotes, orders, invoices
        Competitors, sales goals, territory management
        Product taxonomy, relationships, hierarchies
        Gamification, Voice of Customer
        Mobile offline sync
        Cases
        InsideView and Versium (third-party solutions) 
Available in North America only. Subject to terms and conditions of these third-party solutions.
        Dynamics 365 for Sales embedded intelligence
        Export to Excel, advanced analytics with Power BI license
        Real-time sales reports and dashboards
        Customization 
For more information, please refer to Dynamics 365 Licensing Guide
       Dynamics 365 for Customer Service 
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Enterprise
        Leads (creation only)
        Unlimited named users
        Case management
        Knowledge managemente 
Knowledge articles can address any number of issues your customers encounter while using your organization's product or services. Types of Knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more. Use the rich text editor to create knowledge articles, format your content or embed videos and images.
        Social customer caree 
Enable service reps to engage with customers via social media by adding and sharing social profiles and streams.
        Mobile
        Portale 
Portal capabilities for Dynamics 365 brings qualified expertise in web engagement and CMS frameworks with an integrated bundle of web portal solutions that add sophisticated content management, knowledge and case management, opportunity management, membership, profile, and self-service capabilities to Dynamics 365. Use portals to set up an interactive, web-based sales, services, support, and social engagement application platform to engage with communities, manage portal content, and empower your channel partners.
10 Enterprise user minimum
        Customizatione 
For more information, please refer to Dynamics 365 Licensing Guide
Unlimited
        Feedback and survey (VoC)e 
Create and send surveys to your customers to receive their valuable feedback about your products or services. The customers can take your surveys on a phone, tablet, or computer. With Voice of the Customer for Dynamics 365, you create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. You can see your customer's feedback history as you work on a sales prospect (lead) or resolve a service case. When a customer completes a survey, leads can be created automatically based on the feedback.
        Unified service desk 
Unified Service Desk provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Dynamics 365. You can aggregate customer information from different areas in Dynamics 365 into an integrated desktop that provides a 360٠ view of the customer interactions. This gives your customer service agents immediate access to business-critical information so they can quickly engage with customers and address queries and issues.
        Dynamics 365 for Customer service embedded intelligencee 
Embedded intelligence is a suite of features which continuously analyze the vast collection of customer-interaction data already stored in your Dynamics 365 and Microsoft Exchange databases, to help you better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward.
        Service gamificaton
     Dynamics 365 for Social Engagement 
The speed at which we do business, and the number of channels we're using to do it, are both rapidly increasing. Employees and customers have a wide array of choices when it comes to communicating, and social media channels are key components of the customer journey as customers connect with your brand, your employees, and each other.
       Dynamics 365 for Field Service 
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Enterprise
        Automate scheduling 
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
        Automate work order creation 
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
        Customer engagement 
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
        Customer preferences 
Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
        Customer self-service 
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
        Customer status updates 
For more information, please refer to Dynamics 365 Licensing Guide
        Inventory management 
Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
        Manage resource assignments 
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
        Mobile work orders 
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
        Predictive maintenance 
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
      Dynamic 365 for marketing 
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI.
        Connector for LinkedIn lead gen forms 
Import leads generated with LinkedIn's lead tools into Dynamics 365. This feature is bundled with the Marketing app, but is also available separately as an add-on for other Dynamics 365 products.
        Core marketing 
Provides email marketing, customer journeys, behavior tracking, lead scoring, marketing pages, and more. These features form the core of the Marketing app and are unique to Dynamics 365 for Marketing.
        Event management 
Organize and promote in-person or webinar events, which include an online portal that attendees can use to review the event schedule and speakers, and to register for the event. This feature is currently available only with Dynamics 365 for Marketing.
        Voice of the customer 
Create online surveys and analyze the results. This feature is bundled with the Marketing app, but is also available separately as an add-on for other Dynamics 365 products.
        contacts App and 2,000 contacts included with 10 or more users of Customer Engagement and Dynamics 365 Plans.
     Dynamics 365 for Social Engagement 
The speed at which we do business, and the number of channels we're using to do it, are both rapidly increasing. Employees and customers have a wide array of choices when it comes to communicating, and social media channels are key components of the customer journey as customers connect with your brand, your employees, and each other.