Dynamics 365 Customer Service Enterprise Admin Trial

Dynamics 365 Customer Service Enterprise Admin Trial

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Base user subscription offering for Dynamics 365 Project Operations

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Dynamics 365 Customer Service Enterprise Admin Trial
Business apps
Boost employee productivity with apps that help your organization automate processes, plan and track projects, create workflows, and more.
 Included apps
Create automated workflows between your favorite apps and services to get notifications, synchronize files, collect data, and more
Flow for Dynamics 365
        Automated workflows Unlimites
        Runs per month Per user, aggregated across all users in the company.
        Flow frequency 5 Minutes
        Mobile access to Flow
Create flows from thousands of templates available in the public gallery
        Public publishing 
Publish flows to the public gallery
        Connect Flow to cloud-based services 
Connect to Office 365, Dynamics 365, Azure SQL, and other Microsoft services. Also connect to common cloud-based services like Twitter and WordPress using standard connectors.
        On-premises connectors from Flow 
Access on-premises data using on-premises data gateway
        Create custom connectors for Flow 
Create custom connectors to connect to your own systems (per user)
        Shared flow ownership
Easily build the business apps you need and extend or customize the apps you already use.
        Access to Dynamics 365 restricted entities 
Common Data Service (CDS) for Apps lets you securely store and manage data that's used by business applications.
        Create and run canvas apps using common data service for apps
        Create and run model-driven apps using Common Data Service for Apps
        Create and use entities with Business Rules and async workflows Basic for canvas apps
        Create and use entities with code add-ins
        Create and use entities with real-time workflows
        Create databases in Common Data Service for Apps (per user) 2
        Model your data in Common Data Service for Apps
 Included apps
       Dynamics 365 for Customer Service 
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
        Leads (creation only)
        Unlimited named users
        Case management
        Knowledge managemente 
Knowledge articles can address any number of issues your customers encounter while using your organization's product or services. Types of Knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more. Use the rich text editor to create knowledge articles, format your content or embed videos and images.
        Social customer caree 
Enable service reps to engage with customers via social media by adding and sharing social profiles and streams.
Portal capabilities for Dynamics 365 brings qualified expertise in web engagement and CMS frameworks with an integrated bundle of web portal solutions that add sophisticated content management, knowledge and case management, opportunity management, membership, profile, and self-service capabilities to Dynamics 365. Use portals to set up an interactive, web-based sales, services, support, and social engagement application platform to engage with communities, manage portal content, and empower your channel partners.
10 Enterprise user minimum
For more information, please refer to Dynamics 365 Licensing Guide
        Feedback and survey (VoC)e 
Create and send surveys to your customers to receive their valuable feedback about your products or services. The customers can take your surveys on a phone, tablet, or computer. With Voice of the Customer for Dynamics 365, you create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. You can see your customer's feedback history as you work on a sales prospect (lead) or resolve a service case. When a customer completes a survey, leads can be created automatically based on the feedback.
        Unified service desk 
Unified Service Desk provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Dynamics 365. You can aggregate customer information from different areas in Dynamics 365 into an integrated desktop that provides a 360٠ view of the customer interactions. This gives your customer service agents immediate access to business-critical information so they can quickly engage with customers and address queries and issues.
        Dynamics 365 for Customer service embedded intelligencee 
Embedded intelligence is a suite of features which continuously analyze the vast collection of customer-interaction data already stored in your Dynamics 365 and Microsoft Exchange databases, to help you better understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward.
        Service gamificaton